Terms and conditions

Carriage Charges

1. UK Deliveries inc Northern Ireland Free
2. UK Offshore Islands inc Eire £5.95
3. Rest of the World orders under 1Kg £14.00
4. Non UK orders over 1Kg there is an additional surcharge. Please contact us for rates.

Terms

1. All transactions are in pounds sterling.

2. Delivery method is Royal Mail, Parcel Force or by a courier/freight service as appropriate (Airmail for overseas unless requested otherwise by customer).

3. UK Delivery
We will aim to despatch goods within 7 days, however, please allow up to 28 days for items that are out of stock. Individually designed and bespoke items may take longer and you will be advised of this at the time of purchase.

4. Overseas Delivery
Including UK Offshore Islands inc Eire. Please allow 14-21 days for delivery. There may be an additional 21 day delay if an item is out of stock. Individually designed and bespoke items may take longer and you will be advised of this at the time of purchase.

5. Christmas Deadlines
Please send your orders as early as possible for ensured Christmas despatch, but to be placed no later than:
United Kingdom ~ 19th December (last despatch date for 1st class).
Europe, Channel Islands & Eire ~ 13th December
USA ~ 11th December
Rest of the World ~ 8th December
After any of the above dates please contact us, as special delivery may be available at a surcharge.

6. Damaged goods must be returned within 14 days for refund or replacement to the address on the contacts page.

7. All goods are subject to availability.

8. The prices of the goods for sale remain valid until such a time that they are changed on this website. Any goods ordered will be charged at the price quoted on the website at the time the order was placed.

9. The customer has a right to cancel the order within 7 working days of receipt of the goods. They will then be entitled to return the goods in an undamaged and unused condition in their original packaging, to the address on the Contact page. A full refund including delivery postage and packaging will be given within 30 days. On cancellation 'Peppermint Retro' will not be able to refund return postage and packing costs incurred by the customer.

10.Whenever possible, we try to be as environmentally conscious as possible & this includes our packaging. We often recycle our packaging materials & re-use boxes, bubble wrap & shredded paper etc. But, please do let us know if your purchases are intended as gifts & you would prefer new packaging materials.